Terms and Conditions
Ordering And Shipping Confirmation:
After you place your order, you will receive an email receipt/confirmation which will arrive within minutes of submitting your order. If there are any questions about your order or the delivery of your order, one of Modern's Part Specialists will contact you for further clarification. If you are picking your order up at a Modern store, a Part Specialist will contact you when your order is ready to be picked up. If your order is being shipped or delivered, you will receive a confirmation once your order is on its way.
Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
When Will My Order Arrive?
In-stock Orders are processed and shipped no later than the next business day. Orders for parts that need to be transferred from another Modern location or received from one of Modern's suppliers are usually processed within 2-5 business days, but may occasionally take longer if the parts you have purchased are on back order. If the parts for your order are not in-stock at a Modern location, one of Modern's Part Specialists will contact you with expected processing time.
Once an order is shipped, it usually takes 1-5 business days to arrive (depending on your location and the shipping option selected).
Orders are processed during store hours from Monday to Friday 7AM - 4:30PM (EST)
Orders placed outside of normal business hours will be processed on the next business day.
What Is The Shipping Cost?
Shipping costs are estimated based on the shipping address and shipping method selected. Because shipping costs are only estimated during checkout, they are not guaranteed until actually shipped.
Do You Offer Expedited Shipping?
Modern offers several shipping options, and we will do our best to meet your needs. If expedited shipping is requested, a Modern Parts Specialist will contact you to discuss shipping and delivery options, and we can also arrange for flexible pickup options at any of our store locations. Our cut off time for next day air is 3:00pm EST. Any order that is placed after this time will be processed the next business day.
Orders that are placed next day air on Friday will be delivered on the next business day.
ORDERING AND SHIPMENT
Unless otherwise stated in the Order, prices are FOB shipping point and, and you must arrange for shipment to you in a commercially reasonable manner at your sole risk and expense. If you request shipping arrangements, we may charge twenty percent (20%) of the shipping costs as an administration fee. Personnel travel and related costs will be as specified in the Order, or if not specified, pursuant to our then applicable rates. Prices for sales and rentals may not include the cost of personnel or equipment or aids required to install Equipment. Upon request, we will provide such personnel and equipment or aids at our then applicable rates. By executing an Order or by accepting the Products, Services, Rental or Lease, you agree to be bound by subsequent written (including by email, facsimile, text message) modifications to the Order and pricing reflected therein. Orders agreed to by you and us may be cancelled or modified by you only with our written consent. Any cancellation, modification or requested delays of an Order by you may result in a charge equal to (a) 15% percent of the quoted or estimated costs and fees if relating to standard Products and (b) our supplier’s cancelation fees plus 15% for nonstandard or special Products. Products returned after delivery are subject to a 25% restocking fee. Custom Products may not be returned without our written consent.
MISSING OR STOLEN SHIPMENTS
If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation. Upon completion of this investigation we will replace or refund your order as needed. Please allow up to 21 days for the completion of the investigation.
PRIVACY POLICY
MODERN SMS MARKETING POLICY
Version 1.0 Effective Date: April 10, 2025
Note: This Policy is for SMS Marketing Only - This does not supersede Modern Group's Privacy Policy. At Modern Group, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.
COLLECTION OF PHONE NUMBERS: We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.
USE OF PHONE NUMBERS FOR SMS: Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Klaviyo to send all SMS communications to users who have opted in. Please view Klaviyo's privacy policy here https://www.klaviyo.com/legal/privacy/privacy-notice with information on how they use user information.
OPTING OUT OF MARKETING MESSAGES:
If at any time you wish to stop receiving marketing SMS from us, you can opt out by
-Texting STOP to opt-out
-Texting UNSUBSCRIBE to opt-out
-Texting CANCEL to opt-out
-Texting QUIT to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
PRIVACY OF PHONE NUMBERS:
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
ACCESS TO PROMOTIONS AND DISCOUNTS: You do not need to sign up for SMS Messages to receive information about current promotions. Current promotions can be found as they are promoted on the site. Codes and promotions are available for a limited time and may be changed or removed at any time.
CHANGES TO THIS POLICY: We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (215) 532-3911