Terms and Conditions
Ordering And Shipping Confirmation:
After you place your order, you will receive an email receipt/confirmation which will arrive within minutes of submitting your order. If there are any questions about your order or the delivery of your order, one of Modern's Part Specialists will contact you for further clarification. If you are picking your order up at a Modern store, a Part Specialist will contact you when your order is ready to be picked up. If your order is being shipped or delivered, you will receive a confirmation once your order is on its way.
Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
When Will My Order Arrive?
In-stock Orders are processed and shipped no later than the next business day. Orders for parts that need to be transferred from another Modern location or received from one of Modern's suppliers are usually processed within 2-5 business days, but may occasionally take longer if the parts you have purchased are on back order. If the parts for your order are not in-stock at a Modern location, one of Modern's Part Specialists will contact you with expected processing time.
Once an order is shipped, it usually takes 1-5 business days to arrive (depending on your location and the shipping option selected).
Orders are processed during store hours from Monday to Friday 7AM - 4:30PM (EST)
Orders placed outside of normal business hours will be processed on the next business day.
What Is The Shipping Cost?
Shipping costs are estimated based on the shipping address and shipping method selected. Because shipping costs are only estimated during checkout, they are not guaranteed until actually shipped.
Do You Offer Expedited Shipping?
Modern offers several shipping options, and we will do our best to meet your needs. If expedited shipping is requested, a Modern Parts Specialist will contact you to discuss shipping and delivery options, and we can also arrange for flexible pickup options at any of our store locations. Our cut off time for next day air is 3:00pm EST. Any order that is placed after this time will be processed the next business day.
Orders that are placed next day air on Friday will be delivered on the next business day.
MISSING OR STOLEN SHIPMENTS
If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation. Upon completion of this investigation we will replace or refund your order as needed. Please allow up to 21 days for the completion of the investigation.